IT Demand Management

For effective IT Demand Management Solutions, you have come to the right place. Shreema offers unique solutions in IT Demand Management, which includes Request Management, Process Management, Information Gathering, with the help of Borland Tempo Demand Management

Borland® Tempo™ provides a single repository for managing the IT demand pipeline—from small projects to major investment proposals. Borland Tempo Demand Management provides a single location for user communities to make requests of IT as well as ensure that information required to evaluate and properly respond to requests is collected and documented up front. This enables o

• Make request evaluation more efficient
• Increase the range of opportunities the organization can evaluate
• Improve overall return

Borland Tempo supports and enforces IT demand management processes and policies, by offering key capabilities such as:

• Request Management via an on-line Request Wizard for systematically requesting projects and other investments
• Process Automation for automating approval and evaluation processes
• Information Gathering with the on-line Intelligent Forms for collecting information.

Request Management

Borland Tempo manages requests for projects and other services via its Intelligent Request Wizard. The Intelligent Request Wizard enforces policies about who can request what type of investment and what information must accompany requests before initiating the evaluation process.

Web-based Technology with GUI Setup: In just one to two weeks, the Borland Tempo system can be properly configured to reflect internal processes and goals, installed and ready for users to log in. The technology is installed on a single server and accessed via a browser with no applets or plug-ins. All setup (process, forms, roles, etc.) is done through a GUI with no scripting or custom coding required. The two-week implementation service includes the following:

• Installation
• Training to enable customer configuration managers to take ownership of the system going forward
• Setting of all configurable parameters to reflect the desired processes
• Development of custom customer-specific training materials that reflect internal processes and roles

Screenshot of New Request Wizard

When the Intelligent Request Wiz

• The requestor is taken through the process of describing and categorizing a request, based on the requestor's role.
• The questions asked can vary by:
  • Type of request
  • User's role
  • Organization
  • Other criteria
• After the request is described, the Wizard can query for any additional information required using Borland Tempo's Intelligent Forms, if it has been configured to do so.

Completion of the Intelligent Request Wizard automatically initiates the appropriate process for evaluating the type of item (major upgrade, integration project, etc.) requested. This process can include collecting additional information, as well as securing required approvals.

Once a user submits a request, he or she can track it throughout its lifecycle in a personalized tracker view and receive e-mail change notifications. At any time, a complete and up-to-date change history can be accessed.

Key Benefits

• Provides a single repository for user communities to make requests of IT
• Ensures the up front collection and documentation of information needed to evaluate a request
• Increases portfolio of investment ideas and opportunities to evaluate, improving overall return

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Process Automation

Borland Tempo is a flexible system for streamlining execution, enforcing policy and simplifying participation in IT Governance processes such as request evaluation and approval. Whether organizations need to implement a single, simple process or a set of processes for various types of requests from different parts of the business, Borland Tempo provides a solution.

Screenshot of Borland Tempo’s “My Tracker” view where users receive alerts prompting process participation, allowing them to track the progress of investments processes.

The system’s IT Process Automation capabilities make it easy to model any number of different approval, evaluation and execution processes for automation. This complete capability is role-based, e-mail integrated and dynamic. The system makes it obvious to process participants what they are expected to do with little or no training and provides the facilities for taking action.

Key Benefits

• Reduces process training costs by providing step-by-step instructions to participants during execution
• Supports reliable and consistent execution via automated on-line and e-mail alerts to specific users when action is required
• Creates agility because the environment is well suited to evolving processes and introducing changes over time
• Ensures compliance with policy through enforcement mechanisms that address topics such as required approvals, audits and the amount of time permitted between phases

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Information Gathering

The quality of decision-making analyses can be no better than the quality of information used in those analyses. The cornerstone of the system’s Information Gathering capability is its Intelligent Forms Engine. Intelligent Forms ensure that the right information is gathered from the right people, at the right time. They also ensure that the required information is complete and current, and that updates are made in accordance with audited policy.

With Intelligent Forms, organizations can easily model their standard project and other planning documents as on-line HTML forms. The Intelligent Forms capability allows for easy form creation with a broad array of question formats (e.g. text box, multiple choice, true/false), the ability to make questions required, dynamic question content (e.g. a question response may cause additional questions to appear), prompting and data aging.

Screenshot of Sample Intelligent Forms

The system’s Intelligent Forms capability is complemented by document management for investment-specific documents and Borland Tempo investment execution features which capture in-progress operational data.

Key Benefits

• Improves data quality and decision making by collecting information incrementally from select participants during a process
• Eases adoption by providing the flexibility to model existing forms on-line
• Focuses context-relevant information collection by applying form-level policies and allowing additional questions to be added dynamically to forms based on initial responses
• Enhances visibility and reporting by capturing structured data available from metric definition and drill-through